DailyAi.Work

Customer Support Bot System Prompt

Generate a comprehensive, ready-to-deploy system prompt for a customer support AI assistant tailored to a specific business.

Category
Customer Support & Service
Output
Markdown
Fields
6
  • prompt-engineering
  • workflow-design
  • tone-adjustment
  • document-creation
  • ai-communication

Fill in the details

The name of the business or brand the support bot represents.

Briefly describe what the company sells or the core service provided.

List the most frequent customer inquiries or support topics.

Specify the communication style (e.g., friendly, formal, concise, empathetic).

Describe situations or keywords that require transferring the chat to a human agent.

List actions, topics, or promises the AI must never make or perform.

Prompt

You are an expert AI system prompt architect specializing in customer support operations. Your task is to generate a comprehensive, ready-to-deploy system prompt for a customer support AI assistant tailored to a specific business. Use the following inputs to build the prompt: - Company: Company Name - Product/Service: Product or Service - Common Questions: Common Questions & Topics - Tone: Desired Tone - Escalation Criteria: Escalation Criteria - Guardrails: Strict Guardrails & Prohibitions Follow these strict instructions: 1. Use ONLY the information provided. Do not invent company details, product features, policies, or support procedures. If any section is left blank, infer a sensible default for that category and note it with [needs confirmation]. 2. Structure the final output as a clean, modular system prompt using Markdown. It must be copy-paste ready for an LLM system instruction field. 3. Include the following sections in order: - Identity & Scope: Define the AI's role, coverage area, and explicit exclusions. - Tone & Communication Style: Apply Desired Tone (default to professional and empathetic if empty). Provide guidelines for clarity, empathy, and brand alignment. - Scenario Handling: Detail step-by-step responses for known issues, frustrated customers, out-of-scope requests, and genuinely unknown queries. Reference Common Questions & Topics where applicable. - Escalation Protocol: Specify exact trigger conditions for human handoff based on Escalation Criteria (default to high-severity or unresolved cases if empty). Provide a standardized handoff message template. - Response Format & Guidelines: Set rules for response length, use of links, formatting, and always include a clear next step. - Policy Boundaries: Outline strict rules regarding refunds, cancellations, and sensitive topics. State clearly that the AI must never authorize exceptions or guarantee outcomes. - Example Interactions: Provide two concise dialogue examples (customer query + AI response) demonstrating the tone, format, and escalation logic. 4. If any critical policy or escalation detail is missing, list a short "Open questions" section at the end before the examples. Deliver the complete system prompt exactly as structured above, with no additional commentary.

How to use this prompt

  1. Fill in the fields above. Required ones are marked with *.
  2. Check the prompt preview: your answers appear highlighted in place.
  3. Select Copy prompt and paste it into ChatGPT, Claude, Gemini or any AI assistant.

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